Product FAQs
Home> Support> Product FAQs> FAQs about MobiKin Assistant for Android (Win/Mac)

FAQs about MobiKin Assistant for Android (Win/Mac)

Top-rated FAQs

1) FAQs about connecting Android device:

How do I enable USB debugging mode on my Android devices?

How to fix USB debugging enabled but the detection still failed?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How to connect Android phone via Wi-Fi?

2) FAQs about installing the program:

How to fix the not enough space issue for Android devices?

How to download MobiKin Assistant for Android (Android Version) to my Android device?

3) FAQs about operating the software:

What types of files does Assistant for Android support?

Why am I getting a message saying "the program is still running" when I try to uninstall the software?

Why the program only detect the received messages but not sent messages?

How to fix when the products freezes or crashes?

The software font is too small on 4K or HD screen, how to fix it?

Other FAQs You May also be Interested in

1. What's the difference between trial and full version of Assistant for Android?

A: While using a free version, you are able to scan and preview the Android files but cannot:

- Backup & restore Android files with one simple click.

- Manage (Export/Import/Add/Delete) the data like contacts, messages, photos, videos, music, etc. without any hassle.

- Organize applications on computer.

But a full version has no these limitations. In addition, you can enjoy 90 days money back guarantee and free technical support service after purchasing it. You can make a decision after trying the free trial version.

2. Which devices are supported by your Android Assistant software?

A: The devices from almost all popular Android manufacturers are supported, including Samsung, Xiaomi, OPPO, OnePlus, TECNO, Infinix, Itel, vivo, Honor, realme, Motorola, Huawei, TCL, Google, ZTE, etc.

And some models of these brand phones may not be supported, because there are too many models and we couldn't tested all of them. If you find that your device is not supported, please contact us and tell us your phone brand and model.

3. Can I back up App with its data to my computer?

A: You can back up your apps to your computer but without the app data.

4. Can I back up data from one Android phone to another phone with Android Assistant?

A: No, you could only back up data from Android phone to computer currently.

5. Can I find my contacts and message if the Android phone glass screen is broken?

A: If the USB Debugging is enabled on your phone before it is broken, then the data can be found with our program.

6. Can MobiKin Assistant for Android manage more than one Android device at the same time?

A: Yes, you can connect and manage more than one Android device on the desktop computer with MobiKin program simultaneously.



FeedbackHelp us make our website better for you

Please select your question type and we'll guide you to the right service team.