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Blog feature
Good and not-so-good customer service….

21 Feb 16

Increasingly companies are using technology as part of their customer service mix.

Often, it feels like “lip service” rather than a genuine attempt at driving improvement, or genuine interest, or reward. The London hotel I stay at every week, and have done so for 18 months now (and who shall remain nameless for now) send me a web survey after every stay which I complete diligently. But the bangers and mash still look like something …

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